Data deletion

1.Disconnect a platform and delete its data

1. Sign in to BeHeard and open Integrations.
2. Find the connected account on the platform's card and choose Disconnect.
3. Tick "Also delete synced data" and confirm. BeHeard deletes the access tokens at once and permanently deletes everything synced from that connection.

Leave it unticked to stop syncing but keep the reports you already have. You can connect again at any time.

2.Facebook and Instagram users

1. On Facebook, open Settings and privacy, then Settings, then Apps and websites.
2. Find BeHeard and choose Remove.
3. Facebook sends BeHeard a data deletion request. We immediately delete the access tokens and all data received for that Facebook account, including the Instagram accounts connected through it, and give Facebook a confirmation code and a status link.

Open the status link Facebook shows you (this page with your confirmation code) to see whether the request is received, processing or completed. You can also disconnect in BeHeard as described above, or email us.

Keep the confirmation code. If you lose the status link, email us the code and we will tell you where your request stands.

3.Google users

Disconnect the Google product in Integrations as described above, or remove BeHeard at https://myaccount.google.com/permissions. Removing access in your Google Account stops syncing at once; to delete data already synced, disconnect with "Also delete synced data" or email us.

4.TikTok users

1. In the TikTok app, go to Profile, open the menu (☰), then Settings and privacy.
2. Open Security, then Manage app permissions.
3. Find BeHeard and choose Remove access.

Removing access stops BeHeard from using your TikTok account at once. To delete what was already synced, disconnect TikTok in BeHeard with "Also delete synced data", or email us.

BeHeard deletes the TikTok access tokens, your TikTok profile details, the videos and their statistics, comments and any TikTok ad account data synced to your workspace. Disconnecting with "Also delete synced data" deletes them immediately; requests by email are completed within 30 days.

5.Delete a workspace

1. Sign in as the workspace owner.
2. Open Settings, then Workspace, then Delete workspace.
3. Type the workspace name to confirm.

The workspace is closed at once and permanently purged after 30 days, including brands, content, connected accounts and tokens. The owner can cancel during those 30 days. Download an export first if you want a copy.

6.Delete your account

In your account settings choose Delete account. You are signed out everywhere and your account is deleted after 30 days. Signing in again during those 30 days cancels the deletion. If you own a workspace shared with other people, transfer ownership first.

You can also ask us to delete your account by email, as described below.

7.Request by email

Email hello@beheard.agency from the address on your account, or tell us the Facebook, Instagram, TikTok or Google account if you never signed up. We confirm your identity, complete the request within 30 days and send you a confirmation code.

8.What we keep

We keep a record of the request itself (a confirmation code and dates, no personal data). Encrypted backups roll over within 30 days. Data you published to other platforms must be removed on those platforms.